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Customer Service

Customer Service

Shipping & Delivery
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery: We will ship by Royal Mail first class post, unless otherwise agreed, to the shipping address you enter on our system. This must match the registered address of your Paypal account or Credit Card.
Returns & Replacements: Your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 mean you may return goods as received within 7 days for full refund. In the rare event that the goods are faulty or materially not as described, we will exchange or replace them. You are responsible for return costs.
Ordering: You can order through this website and pay for the goods at time of order. You may also order by email. You may either pay postage or opt for collection at one of the events we attend, with payment on collection. For the purposes of the Consumer Protection (Distance Selling) Regulations 2000, ‘ACCEPTANCE' of your order will take place when the goods are dispatched or handed to you.
Payment, Pricing & Promotions: Payment will normally be made at time of order. Where we offer price breaks for multiple quantities, these are for multiples of the same item. When shopping in person at an event, however, it may be possible to 'mix and match' comparable products at the multiple price.
Viewing Orders: Registered users can log-in to our website, click on 'My Account', and view current and past orders under 'My Orders'.
Updating Account Information: Registered users can log-in to our website, click on 'My Account', and maintain their account details, mailing address, password, preferences etc. under 'Account Information'.